Serve as the primary point of contact during onboarding and implementation, building trusted relationships with enterprise customers.
Develop and manage end-to-end implementation plans, including timelines, milestones, dependencies, and risk mitigation.
Lead customer-facing change management initiatives related to data, workflows, and implementation processes.
Coordinate cross-functional teams to ensure smooth, timely go-lives and reduced time-to-first-value.
Work with clients on finalizing business decisions and measures selection for their tenancy.
Guide customers through data Kick-off/onboarding, validation, and integration to ensure clean, accurate historical & incremental data.
Review and validate incoming data files, confirm mapping logic, and identify data quality, formatting, or logic issues.
Investigate and resolve data-related issues during pre-implementation using structured analysis and file-based validation.
Act as the technical liaison between customer-facing teams and offshore product development and implementation/technical support teams.
Translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
Deliver implementation training, workshops, and documentation to support customer adoption.
Maintain and improve implementation knowledge base articles, SOPs, and educational resources.
Own incident triage during implementation, driving issues from investigation through resolution.
Partner with product, engineering, QA, sales, and support teams to improve implementation processes and platform stability.
Track implementation KPIs and customer adoption metrics, using data-driven insights to identify opportunities for improvement.

Requirements

Bachelor’s degree (BA/BS) in a relevant discipline.
5+ years of experience in healthcare administration, healthcare technology, or healthcare SaaS.
Experience working with Health Plans, Independent Physician Associations (IPAs), Management Service Organizations (MSOs), and/or value-based care programs.
Strong project management skills with the ability to manage multiple implementations concurrently.
Strong analytical and problem-solving skills, particularly related to data validation and integration.
Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
Hand-on working experience in data analysis using UNIX and MYSQL
Willingness to collaborate with international teams as needed and work in extended office hours

Benefits

Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
401k plans– we want to empower you to prepare for your future
Room for growth and advancement- we love our employees and want to develop within
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Dependent Care Account
Life insurance, short-term, and long-term disability
Excellent PTO policy (everyone deserves a vacation now and then)
Great work-life balance environment- We believe family comes first!
Strong supportive teams- There is always a helping hand when you need it

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data validationdata integrationproject managementdata analysisUNIXMYSQL

Soft Skills

communicationproblem-solvinganalytical skillsrelationship buildingchange management

Certifications

Bachelor’s degree