Varsity Technologies

IT Support

• Serve as the first point of contact for client technical issues via chat, voice, sms, and email
• Troubleshoot and resolve device, software, and connectivity issues
• Assist with setup and configuration of user accounts, email, personal computing and mobile devices
• Provide support for commonly used office applications like Google and Microsoft (among others)
• Document issues and resolutions accurately in the ticketing system
• Work with technicians, engineers, and other Varsity staff for timely resolution including escalations and transfers to field team
• Learn, follow, and enhance operating procedures
• Follow, update, and create Knowledge base
• Adhere to procedures and policies on customer service, service delivery, and cybersecurity
• Maintain exceptional customer service in all customer interactions

Helpdesk Technician