Returns Processor

Varsity Brands

Returns Processor coordinating apparel returns, exchanges, credits, and remake orders for Varsity Spirit’s school-spirit business. Processing transactions, shipments, and billing codes with Sales, Accounting, vendors, and internal departments.

Posted 8/13/2026full-timeBartlett • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and coordination skills to effectively manage returns and exchanges while maintaining relationships with Sales and Accounting Teams. Proficient in using various software tools to process orders and ensure accuracy in billing and scheduling.

Highest-signal resume keywords

Salesforce KnowledgeOMS ExperienceDetail OrientedExcellent Communication SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingReturns ManagementTransaction CodingData EntryWarehouse Equipment Operation

Soft Skills

Task OrientedSelf-MotivatedAbility to Meet Deadlines

Tools & Technologies

AS400PDMPLMExcelWord

Industry Keywords

Customer ExpectationsShipping CoordinationInternal CommunicationSales Team CollaborationAccounting Team Interaction

About the role

Key responsibilities & impact

Process returns entered by Sales Representatives through the computer system
Communicate with internal departments or vendors to prevent errors with replacement orders
Coordinate shipping to external locations for further inspection or alterations
Develop and maintain relationships with Sales and Accounting Teams to handle returns according to customer expectations
Enter remake orders and transactions and code them appropriately for scheduling and billing purposes
Coordinate with Sales and Internal Departments to receive, evaluate, and process returns, exchanges, and credits

Requirements

What you’ll need

High School Diploma or equivalent required
Excellent verbal and written communication skills
Task oriented and self-motivated
Ability to meet required goals and deadlines
Detail oriented
Capable of working in a team environment across multiple departments
Knowledge of Salesforce, OMS, AS400, PDM, PLM, Excel, and Word
Ability to operate standard office equipment and keyboards
Ability to lift and carry packages and walk short distances
Ability to work in a warehouse environment with pallet jacks, tape guns, and other standard equipment
Monday–Friday availability between 8am–5pm CST
No travel required

Benefits

Comp & perks

Comprehensive Health Care Benefits
HSA Employer Contribution/FSA Opportunities
Wellbeing Program
401(k) plan with company matching
Company paid Life, AD&D, and Short-Term Disability
Generous My Time Off & Paid Holidays
Varsity Brands Ownership Program
Employee Resource Groups
Access to Financial Coaching and member-owned Credit Union
St. Jude Partnership & Volunteer Opportunities
Employee Perks including discounts on personal apparel and equipment