Order Analyst

Varsity Brands

Order Analyst ensuring smooth orders from production to delivery. Key liaison between internal decoration teams and Sales for customer satisfaction.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

About the role

Key responsibilities & impact

Review and monitor open orders to ensure FIRST CLASS customer service.
Investigate exception orders and work with other internal teams to find quick and exceptional resolutions to issues that best serve our customer while providing excellent customer service.
Proactively discover and resolve potential issues such as any order being held up, orders with shortages, past due orders, and order cancelations.
Assess order discrepancies (late units, shortages or missing items) and determine when replacement orders are necessary.
Provide status updates to sales and support when issues are identified.
Send professional emails that are organized, clear, and informative.
Ensure all inquiries and status updates are sent or responded to within 24 business hours.
Support and adhere to all company policies, procedures, and operational guidelines.

Requirements

What you’ll need

Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems
Previous customer service, production support, or order management experience preferred
Strong written and verbal communication skills
Excellent organizational and time-management abilities
High attention to detail and proven problem-solving and critical-thinking skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with a sense of urgency
Ability to work independently in a remote environment

Benefits

Comp & perks

Comprehensive Health Care Benefits
HSA Employer Contribution/ FSA Opportunities
Wellbeing Program
401(k) plan with company matching
Company paid Life, AD&D, and Short-Term Disability
Generous My Time Off & Paid Holidays
Varsity Brands Ownership Program
Employee Resource Groups
St. Jude Partnership & Volunteer Opportunities
Employee Perks including discounts on personal apparel and equipment!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order management systemsMicrosoft OfficeExcelOutlookTeams

Soft Skills

customer servicewritten communicationverbal communicationorganizational skillstime-managementattention to detailproblem-solvingcritical-thinkingability to manage multiple prioritiescustomer-focused mindset