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Production Support Representative – First Shift
Varsity BrandsProduction Support Representative on Internal Decoration Support Team at BSN SPORTS. Managing inbound order inquiries and ensuring timely delivery of products with excellent customer service.
About the role
Key responsibilities & impact- Deliver first-class customer service by managing inbound order inquiries with urgency and professionalism.
- Provide timely and accurate order status updates to Sales and Support.
- Investigate and resolve issues related to production, inventory, and warehouse operations.
- Proactively follow up with internal facilities to ensure open tasks and inquiries are resolved to completion.
- Respond to all inquiries and provide status updates within established department timelines.
- Assess order discrepancies (shortages, lost or defective items) and determine when replacement orders are necessary.
- Act as the primary internal contact for order changes and updates.
- Communicate clearly and professionally through organized, informative email correspondence.
- Support and adhere to all company policies, procedures, and operational guidelines.
Requirements
What you’ll need- Strong written and verbal communication skills
- Excellent organizational and time-management abilities
- High attention to detail and proven problem-solving and critical-thinking skills
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with a sense of urgency
- Ability to work independently in a remote environment
- Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems
- Previous customer service, production support, or order management experience preferred
Benefits
Comp & perks- Comprehensive Health Care Benefits
- HSA Employer Contribution/ FSA Opportunities
- Wellbeing Program
- 401(k) plan with company matching
- Company paid Life, AD&D, and Short-Term Disability
- Generous My Time Off & Paid Holidays
- Varsity Brands Ownership Program
- Employee Resource Groups
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks including discounts on personal apparel and equipment!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementproblem-solvingcritical thinkingattention to detail
Soft Skills
written communicationverbal communicationorganizational skillstime managementcustomer-focused mindsetability to manage multiple prioritiesability to work independently