Production Support Representative – Second Shift

Varsity Brands

Production Support Representative for BSN SPORTS ensuring smooth order processing between production and delivery. Managing inquiries, tracking orders, and improving customer satisfaction in a remote role.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

About the role

Key responsibilities & impact

Deliver first-class customer service by managing inbound order inquiries with urgency and professionalism.
Provide timely and accurate order status updates to Sales and Support.
Investigate and resolve issues related to production, inventory, and warehouse operations.
Proactively follow up with internal facilities to ensure open tasks and inquiries are resolved to completion.
Respond to all inquiries and provide status updates within established department timelines.
Assess order discrepancies (shortages, lost or defective items) and determine when replacement orders are necessary.
Act as the primary internal contact for order changes and updates.
Communicate clearly and professionally through organized, informative email correspondence.
Support and adhere to all company policies, procedures, and operational guidelines.

Requirements

What you’ll need

Strong written and verbal communication skills
Excellent organizational and time-management abilities
High attention to detail and proven problem-solving and critical-thinking skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with a sense of urgency
Ability to work independently in a remote environment
Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems
Previous customer service, production support, or order management experience preferred

Benefits

Comp & perks

Comprehensive Health Care Benefits
HSA Employer Contribution/ FSA Opportunities
Wellbeing Program
401(k) plan with company matching
Company paid Life, AD&D, and Short-Term Disability
Generous My Time Off & Paid Holidays
Varsity Brands Ownership Program
Employee Resource Groups
St. Jude Partnership & Volunteer Opportunities
Employee Perks including discounts on personal apparel and equipment!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementproblem-solvingcritical thinkingattention to detail

Soft Skills

written communicationverbal communicationorganizational skillstime managementcustomer-focused mindsetability to manage multiple prioritiesability to work independently