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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication.
- Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.
- Proficient in utilizing all support tools and processes to resolve cases.
- Share best practices for the utilization and deployment of Varicent products.
- Support KPI targets (SLA, QA, Resolution, etc.).
- Available for scheduled weekend coverage for on call rotation.
Requirements
What you’ll need- 2+ Years of relevant technical experience.
- Proven experience working with SaaS platforms (mandatory).
- Familiar with relational databases concepts, both basic administration and SQL scripting.
- Familiar with client server architecture.
- Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience.
- Sharing best practices for the utilization and deployment of Varicent products.
- Help customers maximize their product’s business value.
- Troubleshooting experience for web-based applications.
- CEFR B2 level English proficiency or higher is required.
- Ability to work and collaborate effectively in cross-functional teams.
Benefits
Comp & perks- Market Leading Compensation Package.
- Wellness Programs to Support Health and Wellbeing.
- Working with the latest tools and technologies in a fast-paced environment.
- Remote Work Flexibility.
- Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
- Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
- Global Connected Culture: Hubs in Romania, UK, US, Canada.
- Dynamic Work Culture: Thrive in our innovative and multicultural environment.
- Grow with Us: Continuous development opportunities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingSaaSSQLrelational databasesclient server architectureweb-based applicationsVaricent productsKPI targetsSLAQA
Soft Skills
communicationcollaborationproblem-solvingbest practices sharingcustomer supporttechnical instructioncross-functional teamwork