Technical Analyst – 16 Month Co-Op
Varicent
internship
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Entry Level
Tech Stack
SQL
About the role
- Resolve complex technical problems in all areas of your assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue.
- Regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system.
- Cross collaboration with developers and peers will become part of your daily routines.
- Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their product’s business value.
Requirements
- General software troubleshooting skills (broad experience in logical problem-solving)
- Familiar with relational databases concepts, both basic administration and SQL scripting
- Familiar with client server architecture
- Experience working with and troubleshooting web-based applications
- Experience of self-sufficiency to install/upgrade/downgrade/configure software in general
- Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience
- Fluency in English.
Benefits
- Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
- If you require accommodation at any time during the recruitment process please email accomodations@varicent.com.
- Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software troubleshootingSQL scriptingrelational databasesclient server architectureweb-based applicationssoftware installationsoftware configuration
Soft skills
logical problem-solvingclear communicationcustomer communicationcross collaborationbest practices sharing