Onboarding Specialist

• Deliver clear, practical onboarding sessions that help customers understand the core AI features and begin using them in their daily work.
• Maintain a solid, working understanding of our AI products, including key features, common limitations, and typical customer use cases.
• Check in with customers after onboarding to answer questions, help with basic workflow setup, and confirm they are getting initial value from the AI tools.
• Produce straightforward user-facing materials such as short guides, tutorials and examples that help customers understand how to use AI features effectively.
• Monitor usage indicators and reach out to customers showing early signs of low engagement to offer help or clarify how to use specific capabilities.
• Capture recurring questions, issues, and enhancement requests from customers and share them with the Product team in a clear, organized way.
• Build positive working relationships with customer contacts by being responsive, reliable, and helpful in guiding them through routine AI usage.
• Support internal teams by explaining new features and sharing practical examples of how customers are using the AI tools.
• Help test new AI features by trying them in typical customer scenarios and sharing observations and basic feedback.
• Assist with workshops, webinars, or training sessions as a knowledgeable contributor representing the AI product area.

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