Field Service Specialist

Vantive

Field Service Specialist managing installation and repairs of medical devices at clinical and hospital settings. Ensuring customer satisfaction and adherence to safety protocols while traveling across assigned territory.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Manage an assigned territory and travel to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices
Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment
Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions
Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently
Maintain accurate documentation of service activities, maintenance records, and inventory transactions
Provide training and guidance to customer personnel on equipment operation and maintenance procedures
Communicate effectively with customers regarding service status, arrival times, and issue resolution
Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues
Mentor and support other service technicians; contribute to departmental meetings and training events

Requirements

What you’ll need

Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices
Demonstrated ability to work independently to effectively manage assigned territory
Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers
Excellent verbal and written communication skills required
Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint)
Able to work in healthcare environments while adhering to PPE protocols
Ability to travel 50-75%, including overnight stays
Valid driver’s license required
Demonstrates alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate
Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field OR associate’s degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience or Biomedical Engineering Technology (BMET) certification with 3+ years of experience or completion of a U.S. military electrical or electrical biomedical equipment technology program

Benefits

Comp & perks

medical, dental and vision coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Aon Pooled Employer Plan (“Aon PEP”)
401(k) retirement savings plan
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

InstallationCalibrationPreventive MaintenanceRepairTroubleshooting

Soft Skills

Interpersonal SkillsCommunication SkillsMentoring

Certifications

Biomedical Engineering Technology (BMET) Certification