Senior Customer Success Manager

Vantage

Senior Customer Success Manager ensuring the integrity of retail media platform at Vantage. Championing technical excellence and driving support operations for enterprise retail partners.

Posted 6/23/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Champion the integrity, reliability, and technical excellence of retail media platform.
Drive alignment between enterprise retail partners and internal teams.
Lead the Product Quality function and optimize implementation workflows.
Audit and optimize the CX tech stack and partner with Product Managers.
Design sophisticated workflows for issue resolution.
Guide technical communication strategy for high-priority retail partners.
Drive customer support operations excellence and manage escalation processes.
Champion strategy for Knowledge Bases and create training sessions for internal teams.

Requirements

What you’ll need

4+ Years of Experience
AdTech Fluency
Technical Rigor
Comfort leveraging AI tools
Executive Communication
Analytical Prowess
Collaborative Leadership
Education: Bachelor’s Degree in Business, Marketing, Computer Science, or a related field.

Benefits

Comp & perks

Remote-friendly setup
Home office support
Annual company retreats

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AdTechAI toolsProduct QualityCX tech stackworkflowsissue resolution

Soft Skills

executive communicationanalytical prowesscollaborative leadership