Senior Customer Success Manager

Vantage

Senior Customer Success Manager responsible for onboarding and guiding clients on Vantage's cloud cost transparency platform. Building relationships and ensuring customers derive maximum value from their investment.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $140,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve
Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model

Requirements

What you’ll need

5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
Previous experience with FinOps Cloud Cost Management solutions
You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
Strong emotional intelligence and the ability to empathize with customers
A kind person
Monitoring and observability expertise
One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer
One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader
Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
Relevant Data Visualization / financial product experience

Benefits

Comp & perks

equity
401(k) plan
medical, dental, and vision benefits
education stipends

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer engagementonboardingadoptionvalue reviewsrenewal playbooksFinOps Cloud Cost Managementmonitoring and observabilitycloud infrastructuredata visualizationfinancial products

Soft Skills

strong communicatorattention to detailempathyemotional intelligencebias for actioncomfort with ambiguitykindness

Certifications

FinOps Certified PractitionerFinOps Certified FOCUS AnalystFinOps for AIFinOps Certified EngineerAWS Cloud PractitionerMicrosoft CertifiedGoogle Cloud Digital Leader