Develop, lead and execute the vision and strategy for customer growth and retention
Maintain best in class Gross Revenue Retention Rates and Net Dollar Retention
Mentor and cultivate a high performing team. Expect to lead from the front, rolling up your sleeves and getting into the weeds when needed
Act as an executive liaison (in partnership with our cofounders if needed) to Enterprise customers
Anticipate changes and scale of the post sales motion in relation to growth of our business. Effectively drive changes and required communication across the organization
Drive customer outcomes, through product adoption and delivering an amazing customer experience
Provide a strong point of escalation for your team and interface with customer champions.
Maintain consistent insight into and continuously improving customer health across lifecycle (onboarding, time to first value, and growth)
Champion our customers and create tight feedback loops between our customers and internal teams
Foster new business growth through building advocacy and reference-ability within our customer base
Collaborate with internal partners for product and process improvement

Requirements

5+ years people management experience
Proven track record of success in achieving growth and retention metrics in a customer-facing role, with at least 8 years of experience in customer success management
Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals
Exceptional communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels
Strategic mindset, with the ability to develop and execute customer success strategies aligned with business objectives
Analytical mindset, with proficiency in data analysis and interpretation to drive data-driven decision-making
Experience working with highly technical customers across cloud infrastructure, developer tooling, or business intelligence products
Passion for customer advocacy and driving customer outcomes in a fast-paced, dynamic environment
Experience managing and prioritizing a regional book of business
Someone who is willing to travel for a portion of their time in the spirit of making real, genuine connections with customers
A self-described friendly, extroverted person
A kind person

Benefits

equity
401(k) plan
medical, dental, and vision benefits
education stipends

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscustomer success managementgrowth metricsretention metricscloud infrastructuredeveloper toolingbusiness intelligence

Soft Skills

leadershipcommunicationinterpersonal skillsstrategic mindsetanalytical mindsetcustomer advocacyteam motivationrapport buildingprioritizationextroversion