• Give initial training to customers on how to use Vantage.
• Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls.
• Represent customer support issues and product feature requests to the rest of the organization.
• Work with customers on renewals of their subscriptions.
• Someone who consistently and authentically works as an agent of the customer to represent their needs to the broader organization

Requirements

2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts
Strong emotional intelligence and the ability to empathize with customers
A kind person.
Bonus Points:
- Monitoring and observability expertise
- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
- Relevant Data Visualization / financial product experience

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

customer success
technical account management
data visualization
cloud infrastructure
AWS
Azure
GCP
monitoring expertise
observability expertise

Soft Skills

strong communicator
attention to detail
empathy
emotional intelligence
kindness

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