Lead Clinical Specialist, CRM
Abbott
Customer Success Manager
Vantage
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $140,000 per year
Job Level
JuniorMid-Level
Tech Stack
AWSAzureCloudGoogle Cloud Platform
About the role
- Give initial training to customers on how to use Vantage.
- Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls.
- Represent customer support issues and product feature requests to the rest of the organization.
- Work with customers on renewals of their subscriptions.
- Someone who consistently and authentically works as an agent of the customer to represent their needs to the broader organization
Requirements
- 2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
- Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts
- Strong emotional intelligence and the ability to empathize with customers
- A kind person.
- Bonus Points:
- - Monitoring and observability expertise
- - Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
- - Relevant Data Visualization / financial product experience
Benefits
- equity
- 401(k) plan
- medical, dental, and vision benefits
- education stipends
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successtechnical account managementdata visualizationcloud infrastructureAWSAzureGCPmonitoring expertiseobservability expertise
Soft skills
strong communicatorattention to detailempathyemotional intelligencekindness
