Supportive Service Navigator

Vantage Specialty Chemicals

Supportive Service Navigator at VANTAGE Aging guiding older job seekers through barriers to employment. Collaborating with service providers to connect critical resources for the community.

Posted 6/30/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate Resources and Build Provider Networks
Develop and maintain a comprehensive directory of supportive service providers to address diverse Job Seeker barriers.
Track each client's progress and requests for assistance by keeping accurate, timely records and reporting outcomes as required.
Monitor and document the progress of each Job Seeker as you guide them through personal barriers on their path to employment.
Coordinate approvals and payments for necessary costs, actively aiding Job Seekers in utilizing no- or low-cost solutions whenever possible.
Maintain reliable database utilization and record-keeping to support program compliance and reporting requirements.
Navigate Barriers and Advocate for Job Seekers
Communicate regularly with Job Seekers regarding their current barriers and the potential supportive services available to them.
Collaborate closely with Regional Workforce Development Managers to understand each Job Seeker's unique history, barriers, and service needs.
Make appropriate referrals and facilitate active Job Seeker engagement with service providers to ensure clients leverage the maximum benefits available

Requirements

What you’ll need

Bachelor's degree preferred, or equivalent professional experience in social work, benefits counseling, health and human services, or information and referral services
Proficiency in Microsoft Office 365 is required
Strong telephone and online communication skills, along with well-developed interpersonal skills and cultural sensitivity
Ability to exercise initiative, independent judgment, and excellent self-organization in a remote environment.
Must pass Ohio BCII and FBI background investigations upon hire.

Benefits

Comp & perks

16 PTO days annually
13 Paid Holidays
Medical, Dental, Vision Health Benefits with an optional Healthy lifestyle incentive program to lower the cost of your medical benefits and an employer HSA contribution (if enrolled in Vantage’s medical insurance)
Company paid Short-Term & Long-Term Disability
403(B) Retirement Saving Plan, with 3% company match after 1 year of employment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Telephone CommunicationOnline Communication SkillsSelf-OrganizationInitiativeIndependent Judgment

Certifications

Ohio BCII Background CheckFBI Background Check