Customer Relations Manager – Integration Services

Vantage Point Solutions

Customer Relations Manager focused on enhancing client relationships and satisfaction in Backup Power industry. Responsible for developing policies, managing inquiries, and driving retention.

Posted 4/21/2026full-timeIllinois, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and implement customer service policies and procedures to enhance customer satisfaction.
Manage customer inquiries, complaints, and escalations in a timely and effective manner.
Build and maintain strong, long-lasting customer relationships.
Collaborate with sales and technical teams to address customer needs and concerns.
Analyze customer feedback and data to identify trends and areas for improvement.
Implement strategies to improve customer retention and loyalty.
Train and mentor customer service representatives to ensure high-quality support.
Prepare and present reports on customer satisfaction metrics and service performance.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Communications, or a related field.
Proven experience as a Customer Relations Manager or similar role in the Backup Power industry.
Strong communication and interpersonal skills.
Excellent problem-solving abilities and conflict resolution skills.
Proficiency in customer relationship management (CRM) software.
Ability to analyze data and generate actionable insights.
Strong leadership and team management skills.
Customer-focused mindset with a commitment to delivering exceptional service.

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
life insurance
disability insurance
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship management (CRM) softwaredata analysiscustomer service policiescustomer satisfaction metrics

Soft Skills

communication skillsinterpersonal skillsproblem-solving abilitiesconflict resolution skillsleadership skillsteam management skillscustomer-focused mindset

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Communications