Director of Pharmacy Account Management

Vantage Point Logistics

Director of Pharmacy Account Management leading account managers for VPL’s pharmacy customer portfolio. Driving retention, expansion, revenue growth, and scalable customer operations.

Posted 8/19/2026full-timeRemote • Ohio • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing high-performing teams in the pharmacy sector, with a strong focus on customer retention, account expansion, and strategic growth initiatives. Proficient in analyzing financial data and market trends to drive informed business decisions and enhance operational efficiency.

Highest-signal resume keywords

Pharmacy Account ManagementCustomer Retention StrategiesCross-Functional CollaborationAnalytical SkillsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessFinancial Data AnalysisPharmacy Management SystemsSoftware IntegrationsAPIsData WorkflowsProcess ImprovementGrowth Strategy DevelopmentPerformance Metrics

Soft Skills

CoachingNegotiationProblem-SolvingInfluencing StakeholdersCommunication

Tools & Technologies

Pharmacy AutomationEHR IntegrationsERP IntegrationsSaaS SolutionsProductivity Tools

Industry Keywords

Healthcare AdministrationHospital/IDNSpecialty PharmacyRetail PharmacyPBMCustomer SatisfactionExecutive RelationshipsScaling OperationsTech-Enabled Healthcare

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Pharmacy Account Managers
Close performance gaps, build on existing process foundations, and drive ongoing education and enablement
Own and report on KPIs for customer retention, satisfaction, account expansion, and revenue growth
Serve as an escalation point for key customer relationships, including executive and C-suite interactions
Manage internal and external escalations with senior leadership and C-suite executives to drive successful resolutions
Build and execute roadmaps for process improvements, tooling, and team scalability
Implement processes, technologies, and tools that improve efficiency, reduce execution risk, and enable scalability
Partner with Product, Engineering, Support, Implementation, and Finance to advocate for customers and drive resolution
Develop deep understanding of customer pharmacy workflows, systems, and integration environments
Anticipate risks, identify expansion opportunities, and act proactively
Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies
Contribute to company growth strategy as a senior member of the commercial leadership team

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related field; equivalent experience may be considered
8–12+ years of progressive experience in account management, customer success, or commercial leadership
Direct pharmacy industry exposure, including hospital/IDN, specialty, retail, PBM, or similar environments
Demonstrated success leading, coaching, and developing high-performing account management or customer success teams
Working knowledge of pharmacy management systems, software integrations, APIs, data workflows, and security considerations
Proven track record of customer retention, account expansion, and building lasting executive-level relationships within healthcare organizations
Experience in or alongside cross-functional roles such as product, implementation, operations, or finance
Prior professional experience calling on and working directly with hospital, health system, or pharmacy operations leadership
Strong analytical skills, including interpreting financial data, identifying trends, and developing actionable growth strategies
Excellent written, verbal, presentation, negotiation, and problem-solving skills
Ability to influence cross-functional stakeholders in complex, matrixed environments
Self-directed with a high ownership mentality
Experience in a scaling SaaS or tech-enabled healthcare company (nice to have)
Familiarity with pharmacy automation, EHR/ERP integrations, or supply chain-adjacent workflows (nice to have)
Experience implementing technologies and tools that improve team productivity and scalability (nice to have)

Benefits

Comp & perks

Unlimited Time Off (UTO) policy for full-time employees
10 company-paid holidays and 3 floating holidays each full calendar year
Free in-office snacks and drinks
Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs
Medical plan–aligned wellness programs
$500 annual Wellness Reimbursement
Confidential Employee Assistance Program (EAP) support and resources for mental health, financial guidance, and life challenges
401(k) plan with a 50% employer match up to 6%, fully vested on day one
Company-paid life insurance
Optional voluntary life insurance coverage for employees and eligible dependents
Short- and long-term disability insurance
Accident insurance
Hospital indemnity insurance
Critical illness insurance
Legal insurance
Identity theft insurance
Pet insurance
Paid Parental Leave program