Customer Care Manager

Vantage Point Logistics

Customer Care Manager role at VPL, focusing on customer support and technical solutions for freight management. Join a fast-growing healthcare logistics technology company in a dynamic environment.

Posted 7/2/2026full-timeWesterville • Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
Use excellent written and verbal communication skills to engage with internal teams and customers.
Utilize your knowledge of our business processes, to guide customers effectively.

Requirements

What you’ll need

1+ years' experience in a customer-focused environment desired
Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support
Proven expertise in customer service
Experience using a Customer Relationship Management (CRM) system
Enthusiastic attitude and an engaging businesslike approach
Excellent oral and written communications skills
Experience with Microsoft Office required
Creative problem solver
Demonstrated ability to research to resolve customer inquiries
Ability to interact effectively with internal and external partners.

Benefits

Comp & perks

Unlimited Time Off (UTO) policy for full time employees.
10 company-paid holidays and 3 floating holidays each full calendar year.
Free in office Snacks and Drinks.
Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
Confidential support and resources for mental health, financial guidance, and life challenges.
401(k) plan with a 50% employer match up to 6%, fully vested on day one.
Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
Paid Parental Leave program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportImplementationTroubleshootingResearch Skills

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationOrganizational SkillsAttention to DetailEngaging Businesslike Approach