Director of Supply Chain Account Management

Vantage Point Logistics

Director of Supply Chain Account Management driving customer success, retention, and revenue growth in healthcare supply chain. Leading a high-performing team to enhance customer experience and business processes.

Posted 6/27/2026full-timeColumbus • Ohio • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth.
Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction.
Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions.
Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability.
Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives.
Anticipate risks, identify opportunities, and develop proactive plans to address both.
Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies.
Contribute to the development and execution of initiatives that support company growth objectives.

Requirements

What you’ll need

Bachelor's degree in Business, Supply Chain Management, Healthcare Administration, or a related field; equivalent experience may be considered.
10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles.
Prior professional experience calling on and working directly with hospital supply chain departments.
Demonstrated experience leading, coaching, and developing high-performing teams.
Experience managing executive-level customer relationships within healthcare organizations.
Proven success driving customer retention, account expansion, and revenue growth.
Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies.
Experience implementing technologies and tools that improve team productivity and scalability.
Excellent written, verbal, presentation, negotiation, and problem-solving skills.
Ability to influence cross-functional stakeholders in complex, matrixed environments.
Skilled at navigating challenging situations involving multiple stakeholders and competing priorities.

Benefits

Comp & perks

Unlimited Time Off (UTO) policy for full time employees.
10 company-paid holidays and 3 floating holidays each full calendar year.
Free in office Snacks and Drinks.
Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
Confidential support and resources for mental health, financial guidance, and life challenges.
401(k) plan with a 50% employer match up to 6%, fully vested on day one.
Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
Paid Parental Leave program.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Key Performance IndicatorsCustomer SatisfactionAccount ManagementRevenue GrowthFinancial Data AnalysisGrowth StrategiesRisk ManagementProcess ImplementationTeam ScalabilityCustomer Retention

Soft Skills

LeadershipMentoringCollaborationNegotiationProblem-SolvingCommunicationInfluencingCoachingPresentationAnalytical Thinking