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Customer Operations Analyst – Elevate Programme
Vantage Point GlobalCustomer Operations Associate responsible for managing customer cases in Belfast. Involves hands-on experience, structured training, and mentorship in customer operations with effective communication.
About the role
Key responsibilities & impact- Take ownership of customer cases from beginning to end, ensuring each case is managed efficiently, accurately, and with the appropriate level of care.
- Manage your own caseload and progressing customer cases to resolution.
- Communicate directly with customers through telephone, written, and digital channels.
- Respond to customer queries and providing clear, professional updates.
- Prepare customer correspondence, including update letters and communications.
- Build rapport with customers while delivering a positive customer experience.
- Review customer information and assess cases against established policies and criteria.
- Accurately document customer interactions and case outcomes within relevant systems.
- Liaise with colleagues, stakeholders, and support teams to resolve customer issues.
- Receive and apply feedback from Team Leaders and Quality Checkers to improve performance.
- Follow established procedures, compliance requirements, and quality standards.
- Adapt to changing project priorities, workloads, and client requirements.
- Contribute to team meetings, knowledge sharing, and continuous improvement activities.
Requirements
What you’ll need- A strong academic background, ideally achieving a minimum 2:2 degree in any discipline.
- Excellent written and verbal communication skills.
- Experience working in a customer-facing environment.
- Strong organisational skills and attention to detail.
- The ability to manage and prioritise your workload effectively.
- Confidence learning new systems, processes, and technology platforms.
- A positive, self-motivated, and proactive approach to work.
- The ability to work independently while contributing to team objectives.
Benefits
Comp & perks- Health cash plan
- Cycle to work scheme
- Ongoing training and development support through one-to-one coaching and access to award-winning trainers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive AttitudeSelf-MotivatedProactive ApproachAbility To Work Independently