Strategic Account Manager

Vantage Data Centers

Strategic Account Manager establishing customer relationships and promoting satisfaction for Vantage Data Centers. Collaborating across departments to coordinate customer requests and support operations.

Posted 6/8/2026full-timeSaint Bruno-de-Montarville • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Establish and maintain excellent customer relationships
Develop key internal relationships within Vantage to ensure smooth transition of services
Support customer projects, requests, and improvement activities
Report on operational performance and compliance to SLAs and deliverables
Develop and document processes and procedures for customer support
Perform/coordinate onboarding activities for new customers
Generate and provide regular reporting to Customer requests
Collaborate with internal teams to complete activities on time

Requirements

What you’ll need

Bachelor of Science degree in Business Administration, Computer Science, Sales, related field, or equivalent experience required
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required
Data Center, high-tech, or rapid growth industry experience is strongly preferred
Prior experience supporting an ITIL based Service Management program
Ability to read and interpret electrical one-line diagrams, a plus
Experience with contracts management and RFPs
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests
Excellent verbal and written communication skills
Time management and multitasking skills to handle multiple tasks and clients at once
Motivational and negotiation skills
Strong organizational skills and attention to detail
Excellent bilingualism (French/English) required due to interactions with stakeholders in the United States.

Benefits

Comp & perks

Above market total compensation package
Comprehensive suite of health and welfare benefits
Retirement plans
Paid leave benefits exceeding local expectations
Training and development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data Center OperationsProject ManagementCustomer SupportITILContracts ManagementRFPsElectrical One-Line DiagramsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Soft Skills

Problem SolvingVerbal CommunicationWritten CommunicationTime ManagementMultitaskingMotivational SkillsNegotiation SkillsOrganizational SkillsAttention to DetailBilingualism