Strategic Account Manager

Vantage Data Centers

Strategic Account Manager establishing and maintaining customer relationships for Vantage Data Centers. Coordinating internally to support customer requests and ensuring compliance with service agreements.

Posted 5/20/2026full-timeAshburn • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Understand the customers business and be proactive in our approach to establish and maintain excellent customer relationships
Establish key external relationships with customers personnel, e.g. Operations, Construction, Security & Health & Safety.
Develop key internal relationships within Vantage to ensure a smooth transition of services for each customer from initial contract through to live operations.
Ensure compliance with Vantage standards and customer leases.
Support customer projects, requests, and improvement activities tracking, pricing, approval, and implementation.
Report on operational performance, compliance to SLAs and deliverables, and financials through monthly, quarterly and bi-annual Business reviews, KPIs, and STAR reports.
Develop and document processes and procedures for customer support.
Perform/coordinate all internal and external onboarding activities for new customers.
Interface in person with customers on a regular basis.
Generate and provide regular reporting and respond to Customer requests.
Respond to customer requests from the customer portal.
Identify areas of improvement and provide feedback on these items to the relevant Vantage teams.
Host and coordinate SLA compliance MBR and QBRs with the Customer.
Gather customer requirements and participate in the solution design and quoting process.
Collaborate with internal and external Vantage teams to complete activities on time.
Develop and maintain documentation for each customer.
Coordinate with relevant teams to ensure proper configuration of Customer Portal and tooling.
Provide support to all financial and billing teams.
Manage customer facing projects and activities.
Ensure compliance to Vantage standards and customer lease obligations is upheld.
Support Construction team with customer requests, coordinating communication, escalations, and reporting.
Support the operations teams with any operational incident reports and reviews with customers.
Handle additional duties as assigned by Management.

Requirements

What you’ll need

Bachelor of Science degree in Business Administration, Computer Science, Sales, related field, or equivalent experience required
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required
Data Center, high-tech, or rapid growth industry experience is strongly preferred
Prior experience supporting an ITIL based Service Management program
Ability to read and interpret electrical one-line diagrams, a plus
Experience with contracts management and RFPs
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests
Excellent verbal and written communication skills
Time management and multitasking skills to handle multiple tasks and clients at once
Motivational and negotiation skills
Strong organizational skills and attention to detail

Benefits

Comp & perks

medical, dental, and vision coverage
life and AD&D
short and long-term disability coverage
paid time off
employee assistance
participation in a 401k program that includes company match
many other additional voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data Center OperationsProject ManagementCustomer SupportITILContracts ManagementRFPsElectrical One-Line DiagramsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Soft Skills

Problem SolvingVerbal CommunicationWritten CommunicationTime ManagementMultitaskingMotivational SkillsNegotiation SkillsOrganizational SkillsAttention to Detail