Operations Support Specialist
Vantage Data Centers
full-time
Posted on:
Location Type: Office
Location: Atlanta • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Develop and coordinate user workflows on our new ESM platform.
- Support integration from existing CMMS tool to a new platform.
- Participate in developing training for users.
- Identify areas for process improvement within the CRM system and propose solutions.
- Collaborate with cross-functional teams to streamline workflows and enhance system usability.
- Respond to user inquiries and provide technical support via email, phone, or in-person.
- Administer user accounts, permissions, and access controls within the CRM.
- Monitor system performance and troubleshoot any issues that arise.
- Coordinate with IT for system backups, updates, and patches.
- Develop and update training materials, including video tutorials and step-by-step guides.
- Manage data migration tasks when integrating with other systems or upgrading the CRM.
- Analyze CRM data to identify key metrics and performance indicators.
- Gather feedback from users and identify areas for CRM process enhancements.
- Document and map out current workflows and propose improvements.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or a related field preferred.
- 3+ years of experience in CRM support or a similar role.
- Ability to work independently and manage multiple priorities.
- Strong attention to detail and organizational skills.
- Willingness to learn and adapt to new technologies and processes.
- Certification in ServiceNow administration or a related area preferred.
- Experience in the critical facilities or operations industry preferred.
- Knowledge of ITIL or similar frameworks preferred.
Benefits
- comprehensive suite of health and welfare
- retirement
- paid leave benefits exceeding local expectations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM supportuser workflow developmentdata migrationsystem performance monitoringtechnical supportprocess improvementtraining material developmentuser account administrationintegration supportdata analysis
Soft skills
attention to detailorganizational skillsindependent workmulti-priority managementadaptabilitycollaborationuser feedback gatheringproblem-solvingcommunicationtraining development
Certifications
ServiceNow administration