Customer Success Manager, Commercial East

Vanta

Customer Success Manager guiding mid-market SaaS companies through security and compliance using Vanta. Driving onboarding, retention, renewals, expansion, and customer advocacy.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $138,000 - $162,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success within a SaaS environment, focusing on relationship building, customer retention, and compliance solutions. Proven ability to engage with C-level executives and drive strategic outcomes through effective communication and problem-solving.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceC-Level EngagementCompliance Industry KnowledgeRetention Target Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementTechnical CompetencyQuarterly Business ReviewsHealth Check-InsRisk Management Solutions

Soft Skills

Clear CommunicationCritical ThinkingEmpathyProblem-SolvingAgility

Tools & Technologies

Vanta SoftwareTrust Reports

Industry Keywords

Customer RetentionPost-Sales ActivitiesTrusted Advisor RelationshipsExecutive SummariesCustomer Outcomes

About the role

Key responsibilities & impact

Lead all post-sales activities for Vanta’s mid-market customers through onboarding, implementation, product expertise, renewal, and identifying upsell opportunities
Partner with Account Managers to drive renewal and expansion opportunities within the book of business
Act as the voice of the customer within Vanta
Serve as the point of contact for customers and drive them toward specific business outcomes on their timelines
Become a product expert on Vanta and its compliance offerings, Trust Reports, and Risk Management solution
Provide insightful technical answers and recommend efficient ways for customers to achieve compliance using the platform
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
Influence Vanta’s strategy and product priorities to drive adoption and retention
Work cross-functionally to resolve customer business issues and work toward mutual goals

Requirements

What you’ll need

5+ years of experience in Customer Success at a SaaS company
Extensive experience engaging with C-level executives and building trusted relationships
Experience providing account management and relationship building through Quarterly Business Reviews, Health Check-Ins, and executive summaries
Ability to be nimble and agile in an environment with shifting priorities
Experience in the security or compliance industry preferred
Clear and thoughtful communication skills with strong critical thinking ability
High empathy for customers and a proven track record of long-term customer retention
Experience hitting retention targets and creating happy, healthy customers
Technical competency to understand Vanta’s software and build relationships with highly technical customers
Strong problem-solving ability and enthusiasm for making a large impact at a startup
Openness to using AI to amplify skills and improve efficiency and impact
Legally authorized to work in the location where the role is based

Benefits

Comp & perks

Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events