Senior Customer Success Manager, Commercial

Vanta

Senior Customer Success Manager guiding clients through onboarding and implementation of Vanta's security solutions. Collaborating with customers to ensure successful adoption and value realization.

Posted 5/12/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Guide our customers in our Upmarket segment through onboarding, implementation, product adoption, and value-driven success.
Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner.
Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities
Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.
Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.
Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results.
Liaise with Support to help quarterback resolutions for customer issues
Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business

Requirements

What you’ll need

Have 6+ years of experience in Customer Success at a SaaS company.
Background in running a strategic book of business.
Willingness to collaborate with others and drive mutually beneficial outcomes
Self-motivated and curious: Bias for action and committed to iterating when necessary
Work effectively in a highly ambiguous, ever-changing environment
Possess clear and thoughtful communication skills, with strong critical thinking ability
Be highly empathetic to customers, with a proven track record of long-term customer retention.
Experience with hitting retention targets and creating happy, healthy customers
Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
Experience working in the security or compliance industry is a bonus
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Benefits

Comp & perks

Healthcare stipend towards health insurance for you and your dependents
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who attend the office
20 days of Annual Leave per year
9 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successSaaScompliancesecurity postureretention targetsproblem-solvingtechnical answersrisk managementdata analysisstrategic business management

Soft Skills

collaborationself-motivatedcuriositycommunicationcritical thinkingempathyadaptabilitycustomer advocacystrategic thinkingproactive engagement

Certifications

SOC 2ISO 27001GDPRHIPAAUSDP