Collections

• Lead, mentor, and develop a team of AR Collection specialists, setting clear performance goals and delegating tasks effectively
• Oversee timely and accurate collections of invoices from customers across all segments, tailoring collection strategies
• Define, document, and implement end-to-end collections processes to support a growing and global customer base
• Analyze AR Aging report, subscription accounts, and outstanding invoices to proactively identify high-risk accounts
• Negotiate payment plans and settlements while ensuring a high level of customer service
• Collaborate with Sales, Account Management, Customer Success and Legal to address AR-related issues
• Build reporting and dashboards to monitor collections performance, DSO, and aging metrics
• Oversee AR tooling and implementation to ensure data integrity and streamline processes
• Partner with Revenue Accounting to ensure proper revenue recognition, bad debt provisioning, and audit readiness
• Design and implement internal controls to ensure collections activities comply with accounting standards, company policies, and regulatory requirements
• Assess with external audits related to AR to ensure compliance with company policies and internal controls

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