Design and implement the end-to-end QA operating model for Business Systems releases from scratch (intake → risk assessment → test planning → execution → sign-off → post-release verification)
Define and track QA program health metrics - including defect escape rate, test coverage, release failure rate, and mean time to detect - to demonstrate value and guide continuous improvement
Facilitate or coordinate UAT with business stakeholders for high-impact releases, ensuring sign-off is structured and traceable
Build a risk-based quality strategy that prioritizes testing and automation based on revenue impact, data integrity, compliance, and system criticality
Establish and maintain a balanced test automation foundation: unit-level (Apex), Salesforce automation (flows/LWC), end-to-end UI regression, REST/SOAP API validation, and integration/service checks for critical workflows spanning Salesforce and connected tools
Implement observability and exception reporting infrastructure; establish error detection, alerting, dashboards, and runbooks for Apex classes, flows, and integrations
Enable and coach admins and developers to build testable solutions and contribute to quality; drive continuous improvement from incidents into updated tests, gates, and monitoring
Define QA standards and templates (test plan, regression checklist, release readiness, rollback plan) and drive adoption across the team
Execute targeted manual/exploratory testing for high-risk changes while building the automation foundation to reduce manual burden over time

Requirements

5+ years in quality assurance, with at least 3 years with Salesforce QA experience
Proven ability to build or scale a QA program from the ground up in greenfield environments (not just executing tests within an established framework)
Deep fluency with Salesforce testing practices: Apex unit tests, deployment standards, flow testing concepts, and ability to design scalable regression strategies for Salesforce environments
Hands-on experience building and maintaining UI/E2E automation frameworks
Familiarity with testing integration workflows and iPaaS tools (Workato, Mulesoft, Boomi, etc.)—understanding retries, idempotency, monitoring, and failure handling patterns
Strong stakeholder management skills; able to drive adoption of standards and quality gates without formal authority in environments where QA practices are being introduced for the first time
Comfort with ambiguity and building in zero-to-one environments
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
Experience integrating Salesforce QA into CI/CD pipelines using tools such as Copado, Gearset, Salesforce DX, or GitHub Actions
Understanding of Salesforce governor limits and ability to design bulk data and performance tests that validate system behavior at scale
Experience with security and access control testing - including profiles, permission sets, field-level security, and sharing rules - particularly in regulated or compliance-sensitive environments
Must be authorized to work in the U.S. without the need for current or future employer sponsorship.

Benefits

Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quality assuranceSalesforce QAApex unit testsUI automation frameworksE2E automation frameworksintegration workflowssecurity testingperformance testingtest automationrisk assessment

Soft Skills

stakeholder managementcontinuous improvementcuriosityadaptabilitycoachingcommunicationproblem-solvingleadershipcollaborationdriving adoption