Partner Customer Success Manager
Vanta
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $134,000 - $158,000 per year
About the role
- Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
- Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
- Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.
- Collaborate with Partner Managers to develop shared success plans for key accounts.
- Build and iterate on internal processes, documentation, and engagement models that support partner-driven CSM motions at scale.
- Identify and surface gaps in the post-sales partner experience and help shape what world-class Partner Success looks like at Vanta.
- Influence the roadmap and product experience by advocating for partner-specific customer needs.
- Deliver insights, reporting, and feedback loops to drive performance and outcomes across your book of business.
Requirements
- 6+ years of experience in Customer Success or Account Management, with at least 2 years focused on Partner Success in a SaaS environment.
- Experience supporting indirect customer relationships (e.g., via resellers, marketplaces, or MSPs).
- Strong process builder who’s excited about helping stand up new workflows and systems.
- Comfortable owning customer relationships end-to-end, even when delivery is through partners.
- Empathy, business acumen, and clear communication skills—you can influence cross-functionally and externally.
- Excitement to be scrappy, iterate quickly, and build something new from the ground up.
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
Benefits
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks fully-paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementPartner SuccessSaaSProcess BuildingWorkflow DevelopmentReportingFeedback LoopsProduct AdoptionValue Realization
Soft Skills
EmpathyBusiness AcumenClear CommunicationInfluencing SkillsCollaborationProblem SolvingAdaptabilityCuriosityWillingness to LearnSound Judgment