Lead, manage, and coach a team of 3-5 Product Managers and Business Systems Analysts, driving high-performance, career development, and strategic hiring to scale the team.
Define, own, and communicate the multi-quarter Business Systems roadmap, focusing on the Salesforce and GTM ecosystem.
Serve as the primary product expert, partnering with stakeholders (RevOps, Finance, Deal Desk, etc.) to gather and translate business needs into clear, actionable product requirements and process designs.
Act as the Scrum Master, leading agile ceremonies (sprint planning, refinement, retrospectives) to maintain a steady delivery cadence.
Ensure absolute clarity on all initiatives by communicating the strategy, value proposition, progress, and impact of Business Systems work to executive stakeholders and cross-functional partners.
Oversee the entire product and process lifecycle within the Salesforce ecosystem, ensuring long-term maintainability, scalability, and optimal user experience.
Drive change management initiatives to ensure high user adoption, satisfaction, and effective training programs.
Oversee integrations between Salesforce and the broader GTM tech stack, ensuring seamless data flow, API management, and system reliability.
Establish and track KPIs and metrics that measure system performance, business impact, and team effectiveness.

Requirements

5+ years of experience in product management, business systems, or revenue operations, with a proven track record in B2B SaaS environments.
2+ years of people management experience leading product managers or business systems analysts, including direct experience hiring, developing talent, and managing team performance.
Deep hands-on experience with Salesforce platform and GTM tools, including core concepts such as flows, validation rules, custom objects, process automation, and data modeling. Salesforce certifications (Admin, Platform App Builder, or equivalent) strongly preferred.
Strong understanding of Salesforce modules (Sales Cloud, CPQ) and experience with Quote-to-Cash, Contract Lifecycle Management, Entitlement Management, and SaaS/Subscription business models.
Strong experience owning and communicating multi-quarter product roadmaps to senior stakeholders and executive leadership.
Hands-on experience leading agile teams, including sprint planning, backlog refinement, and retrospectives.
Proven experience with modern GTM tools and platforms (e.g., Outreach, LeanData, Gong, Clari, HubSpot, Marketo, Gainsight, etc.) and managing complex integrations across these systems.
Strong data and analytics skills, with the ability to establish KPIs, create meaningful reports, and use metrics to drive decision-making and business outcomes.
Proven ability to balance competing priorities, make trade-offs, and drive alignment across cross-functional teams at all levels of the organization.
Excellent written and verbal communication skills, with the ability to translate complex system work into clear business outcomes and influence stakeholders without direct authority.
Demonstrated success driving change management initiatives and ensuring high user adoption of new systems and processes.
Familiarity with AI/automation technologies in the Salesforce ecosystem (Einstein, agentic AI, workflow automation) is a plus.
Bachelor's degree in Business, Computer Science, or related field, or equivalent practical experience.
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Benefits

Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementbusiness systemsrevenue operationsSalesforceGTM toolsagile methodologiesdata analyticschange managementAPI managementKPI tracking

Soft Skills

leadershipcommunicationteam managementstrategic thinkinginfluenceproblem-solvingadaptabilitycollaborationdecision-makingcoaching

Certifications

Salesforce AdminSalesforce Platform App Builder