Program Manager, AI Transformation – Customer Success
Vanta
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $127,000 - $149,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner with Customer Success leadership and functional stakeholders to understand evolving needs, priorities, and pain points across the post-sales organization.
- Represent Customer Success in AI and roadmap planning with engineering, translating CS requirements into clear, actionable initiatives aligned to technical constraints and delivery timelines.
- Program-manage the design, build, and rollout of AI-powered workflows across the customer lifecycle, working closely with engineering, product, and data teams on more advanced implementations.
- Independently build, launch, and iterate on no-code / low-code AI workflows to deliver fast value and reduce dependency on engineering.
- Maintain and optimize AI workflow structures over time, ensuring automations, scoring, alerts, and insights remain accurate, reliable, and aligned with evolving CS processes.
- Drive adoption and measure impact, leading change management efforts and reporting on usage, efficiency gains, and customer outcomes.
Requirements
- 5–8+ years of program management, product operations, digital CS, or similar cross-functional leadership roles.
- Experience designing or implementing AI, automation, or workflow intelligence in post-sales or GTM environments.
- Strong ability to partner with engineering while also being hands-on building no-code AI prototypes, LLM workflows, prompt chains, or automation logic.
- Deep understanding of CS lifecycle stages (handoff → onboarding → adoption → risk mgmt → renewal/expansion) and common CS technologies used.
- Strong communication, stakeholder management, and change management capabilities.
- Ability to translate ambiguous problems into structured programs and measurable outcomes.
- Analytical skills to monitor workflow performance, detect friction, and iterate based on data.
Benefits
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks fully-paid parental Leave for all new parents
- Health & wellness and remote workplace stipends
- Family planning benefits through Carrot Fertility
- 401(k) matching
- Flexible work hours and location
- Open PTO policy
- 11 paid holidays in the US
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementAI implementationautomationworkflow intelligenceno-code AI prototypesLLM workflowsprompt chainsautomation logicdata analysisperformance monitoring
Soft skills
communicationstakeholder managementchange managementanalytical skillsproblem-solvingcross-functional leadershippartnershipadaptabilityinitiativeiteration