Senior Manager, Strategic Customer Success
Vanta
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $174,000 - $205,000 per year
Job Level
Senior
About the role
- Lead & Develop a High-Performing Team
- Diagnose challenges across the strategic customer segment and proactively design solutions, not just escalate them.
- Define and evolve Vanta’s upmarket success motion — including onboarding methodology, strategic planning, risk identification, and value realization.
- Use data to understand portfolio health, forecast risks, and drive prioritization for your team.
- Advise CSMs and customers on complex frameworks, risk programs, and best practices.
- Collaborate deeply with Sales, Account Management, Product, and Marketing to drive alignment around customer needs and business priorities.
- Guide your team through complex escalations with clarity, steadiness, and principled decision-making.
- Engage strategically with customers, including onsite engagements and executive business reviews.
Requirements
- 7+ years leading customer-facing or consulting teams (Customer Success, Account Management, or similar) supporting Enterprise or Strategic accounts.
- Demonstrated expertise in GRC or security compliance — or a proven ability to rapidly gain domain mastery in complex, regulated environments.
- Track record of owning strategic problems, building scalable solutions, and driving outcomes independently.
Benefits
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks fully-paid parental Leave for all new parents
- Health & wellness and remote workplace stipends
- Family planning benefits through Carrot Fertility
- 401(k) matching
- Flexible work hours and location
- Open PTO policy
- 11 paid holidays in the US
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GRCsecurity compliancestrategic planningrisk identificationdata analysisportfolio managementproblem-solvingsolution designcustomer engagementonboarding methodology
Soft skills
leadershipteam developmentcommunicationcollaborationdecision-makingstrategic thinkingcustomer advocacyclaritysteadinessprioritization