Manager, Partner Customer Success
Vanta
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $174,000 - $205,000 per year
Job Level
Mid-LevelSenior
About the role
- Hire, coach, and develop a team of Partner CSMs who consistently deliver customer value, operational excellence, and strong partner relationships.
- Model and foster a culture of customer obsession, accountability, and cross-functional collaboration.
- Build onboarding and enablement programs that ramp new hires to proficiency and prepare the team for ongoing growth.
- Take strategic ownership of partner lifecycle management — from onboarding and enablement to adoption, advocacy, and long-term retention.
- Identify problems proactively and drive solutions to completion rather than escalating — demonstrating strong judgment, resilience, and creative problem-solving.
- Develop scalable, repeatable processes that empower partners to deliver successful customer outcomes at high velocity.
- Use data to identify opportunities, risks, patterns, and insights — and translate those into action plans for your team and partners.
- Define and track key business metrics (e.g., partner activation, customer adoption, renewal health), making data-backed decisions without needing direction.
- Operate effectively at multiple altitudes: deep in tactical details when needed while maintaining ownership of the broader strategy.
- Partner closely with Revenue Operations, Partnerships, Sales, Product, Marketing, and Support to improve the Partner CS experience and product fit.
- Rally teams around shared goals, aligning efforts to drive meaningful impact for partners and customers.
- Represent the voice of the partner and their customers across internal forums, influencing product roadmap and GTM strategy.
- Guide your team and partners in effectively leveraging Vanta as the foundation of a modern GRC program.
Requirements
- 4+ years leading customer-facing teams (Customer Success, Account Management, or Partner-focused roles).
- Demonstrated ability to do more than manage people — you own programs, solve ambiguous problems, and drive strategic outcomes.
- Experience managing up, across, and down to influence stakeholders and move initiatives forward.
- Strong data literacy and business acumen — ability to analyze trends, uncover insights, forecast impact, and drive decisions autonomously.
- Proven ability to build and refine processes in a high-growth environment.
- Passion for customer and partner success, with a track record of building trusted relationships and navigating complex issues.
- Experience supporting customers across SMB and Enterprise segments; international experience a plus.
- Resilient, creative problem solver who maintains a non-emotional, pragmatic approach to setbacks.
- Growth mindset and deep curiosity — eager to iterate, learn quickly, and continuously improve.
- Ability to balance high-level strategy with tactical excellence.
- GRC or security compliance background is a plus, but not required — you’ll demonstrate the ability to learn quickly and build GRC fluency on the job.
Benefits
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks fully-paid parental Leave for all new parents
- Health & wellness and remote workplace stipends
- Family planning benefits through Carrot Fertility
- 401(k) matching
- Flexible work hours and location
- Open PTO policy
- 11 paid holidays in the US
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprocess developmentprogram ownershipcustomer success managementpartner lifecycle managementbusiness metrics trackingGRC fluency
Soft skills
leadershipproblem-solvingstrategic thinkingcollaborationrelationship buildingresiliencegrowth mindsetdata literacycommunicationinfluence