Customer Success Manager

• Guide our customers in our Startups segment through onboarding, implementation, product adoption, and value-driven success.
• Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content.
• Proactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities
• Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.
• Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.
• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
• Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
• Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.
• Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results.
• Liaise with Support and Finance to help quarterback resolutions for customer issues
• Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business

Customer Success Manager – Startups

Senior Customer Success Manager, Training

Customer Success

Mid Market Customer Success Manager

Customer Success Manager

Customer Success Manager