VanMoof

Technical Support Specialist, Dutch

VanMoof

full-time

Posted on:

Location Type: Hybrid

Location: Amsterdam • 🇳🇱 Netherlands

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Job Level

Mid-LevelSenior

About the role

  • Identifies, investigates, and resolves technical problems, both software and hardware.
  • Support calls, chat, email, and/or other communication from partners with inquiries regarding technical bike issues, connectivity, and other concerns.
  • Assist with day to day operations Understanding and gaining knowledge on all our processes, procedures and tools.
  • Support workshops in understanding any warranty related issues.
  • Consults with partners to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of computer software, hardware, and procedures to solve problems.
  • Guides partners through diagnostic and troubleshooting processes.
  • Collaborates with other staff to research and resolve problems.
  • Support partners in understanding whether to repair or replace defective products.

Requirements

  • Advanced mechanical knowledge and understanding on VanMoof eBikes.
  • Fluency in English & Dutch.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and B2B service skills.
  • Professional and pleasant phone ethics with a high level of empathy.
  • Ability to explain technical issues to technical and nontechnical partners (workshop & retails).
  • Strong analytical and problem-solving skills.
  • One of these is a plus: German or French.
Benefits
  • 26 paid holidays for you to unwind.
  • Your birthday off!
  • Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.
  • All the tools/equipment you'll need to do the best job possible.
  • Working from home allowance of €2,40/day (maximum five days per week).
  • Commuting reimbursement is applicable.
  • Bi-weekly catered lunch twice a month at the office.
  • 10% discount on additional insurance and dental insurance at Zilveren Kruis.
  • Pension plan.
  • Unlimited free consultations for mental well-being with Open Up.
  • All the snacks, coffee/tea you can handle and monthly team events.
  • Hybrid working environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mechanical knowledgetroubleshootingdiagnostic processesproblem-solving
Soft skills
verbal communicationwritten communicationinterpersonal skillsB2B service skillsempathyanalytical skills