Account Security Consultant

Vanguard

Account Security Consultant providing frontline defense against account security threats for Vanguard's clients. Investigating concerns, educating clients, and ensuring compliance in a collaborative environment.

Posted 7/29/2026full-timeScottsdale • Arizona, North Carolina, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client protection through effective communication, analytical problem-solving, and compliance with regulatory standards. Proven ability to manage complex client situations and drive continuous improvement in fraud prevention and risk management.

Highest-signal resume keywords

Client ProtectionFraud PreventionRisk ManagementRegulatory ComplianceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigative SkillsRisk-Based Decision MakingAttention to DetailComplex Problem SolvingCompliance Standards

Soft Skills

Strong CommunicationEmpathyCustomer ServiceJudgmentCollaboration

Industry Keywords

Financial ServicesFraud InvestigationsCustomer SupportEscalation ManagementSensitive Information Handling

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Empower clients by educating them on best practices to protect their assets and personal information.
Investigate and resolve account security concerns through inbound calls, ensuring swift and secure outcomes.
Support your peers by offering expert guidance via our internal hotline on fraud-related inquiries.
Lead proactive outreach to clients flagged through fraud notifications or vulnerable investor alerts.
Tackle complex cases, collaborating across teams to resolve escalated issues with precision and care.
Drive continuous improvement by identifying trends and contributing to smarter, safer processes.
Ensure compliance with regulatory standards through clear, accurate, and timely communication.
Contribute to special projects that shape the future of client protection.

Requirements

What you’ll need

Strong communication, analytical, and customer service skills.
Ability to build trust and demonstrate empathy during sensitive client interactions.
Experience investigating issues, handling complex client situations or escalations, or making risk-based decisions.
Comfortable working in a fast-paced, highly collaborative and evolving environment.
Ability to think independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment.
Demonstrated sound judgment and professionalism when handling confidential information.
Ability to prioritize competing demands while maintaining attention to detail.
Experience in financial services, fraud prevention, investigations, risk management, compliance, or customer support.
Bachelor’s degree or equivalent work experience.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities