Incident Response, Crisis Communications Strategist

Vanguard

Incident Response Strategist leading crisis communications and incident management for Vanguard's Workplace Solutions. Collaborating with stakeholders to ensure effective communication during high-risk events.

Posted 6/5/2026full-timeMalvern • Arizona, North Carolina, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead incident management and crisis communications for the Vanguard Workplace Solutions division
Serve as the primary VWS point of contact during crisis and incident related communications
Provides consultation to address external client communication needs for the VWS business
Develops cohesive plans for communicating initiatives and events that are aligned to business outcomes
Partners with key stakeholders to ensure needs are addressed
Responsible for tracking metrics and measuring the effectiveness of external client communication solutions

Requirements

What you’ll need

Minimum five years related work experience
Undergraduate degree or equivalent combination of training and experience
Strong organizational skills and attention to detail
Strong portfolio of incident management or crisis communications preferred
Proficient in Word Suite of products, PowerPoint, SharePoint

Benefits

Comp & perks

Hybrid working model
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementcrisis communicationsexternal client communicationtracking metricsmeasuring effectiveness

Soft Skills

organizational skillsattention to detailconsultationstakeholder partnership