Senior Collaboration Platform Engineer, Zoom – Google Workspace

Vanguard

Design and implement collaboration platforms such as Zoom or Google Workspace. Focused on regulatory and operational requirements at Vanguard with a hybrid working model.

Posted 6/2/2026full-timeWayne • North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

CloudDNSFirewalls

About the role

Key responsibilities & impact

Designs, implements, and owns enterprise collaboration platforms such as Zoom or Google Workspace to meet business, regulatory, and operational requirements
Identifies systemic gaps and opportunities to improve resiliency, performance, and user experience
Defines and enforces platform architecture and technical standards
Ensures alignment with enterprise controls including firewall/proxy rules, certificates/TLS, conditional access, logging, and monitoring
Leads end-to-end implementation initiatives from requirements gathering to operational handoff
Manages change control processes and provides post-deployment support
Evaluates platform capabilities, vendor offerings, and roadmaps with consideration for security, compliance, scalability, availability, and user experience
Recommends platform improvements and drives adoption of strategic capabilities
Develops and maintains operational documentation
Mentors junior engineers and provides escalation support
Performs systems analysis, including requirements definition and logical/physical design for collaboration platforms
Ensures solutions meet enterprise risk, compliance, and availability expectations
Participates in special projects and cross-functional initiatives supporting collaboration platform reliability, scalability, and operational excellence.

Requirements

What you’ll need

Minimum of eight years related work experience
Undergraduate degree in a related field or equivalent training and experience
In depth experience in collaboration engineering or adjacent enterprise platform roles with ownership of production platforms
Hands-on experience administering and troubleshooting enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar cloud-based communication and productivity services
Strong troubleshooting skills across endpoints, identity, networking, security, and cloud services
Broad foundational knowledge of networking and security concepts, including DNS/DHCP, routing, firewalls/proxies, VPN, certificates/TLS, SSO/MFA, and conditional access
Experience leading complex implementations and platform improvements through risk assessment, change management, and stakeholder communication
Proven ability to support high-availability production services in regulated environments using structured change, incident, and problem management practices
Strong communication skills to engage both technical and non-technical stakeholders and produce clear documentation and operational runbooks.

Benefits

Comp & perks

Hybrid working model
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collaboration engineeringplatform architecturesystems analysistroubleshootingnetworking conceptssecurity conceptschange managementincident managementproblem managementrequirements gathering

Soft Skills

mentoringcommunicationstakeholder engagementorganizational skillsleadershipuser experience focusanalytical thinkingcollaborationadaptabilityproblem-solving