Senior CX Strategy Analyst

Vanguard

Senior Strategy Analyst developing Client Experience strategy at Vanguard. Driving impactful initiatives to shape Personal Wealth client experiences through strategic analysis and insights.

Posted 5/20/2026full-timeMalvern • Arizona, North Carolina, Pennsylvania • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Develops and leads complex business strategic, competitive, and product analyses
Consults independently to define the business problem, issues, and planned approach for research and analyses
Leads work planning and business problem diagnosis, coaching less experienced business strategy analysts in best practices and building business acumen
Synthesizes analyses, key findings, and potential solutions into actionable recommendations
Works with senior managers in the business to prepare and deliver materials, including presentations, white papers, case studies, etc.
Interprets and analyzes highly complex data using business acumen in order to derive key insights
Verifies the quality, accuracy, and reasonableness of the data
Displays, organizes, and crafts data into a compelling storyline with actionable insight for the business
Stays abreast of industry, market, and business competitive trends
Supports efforts to keep the senior management team informed of key industry, competitive, and product trends
Recommends new and enhanced capabilities and services
Participates in special projects and performs other duties as assigned

Requirements

What you’ll need

Minimum of five years related work experience
Undergraduate degree or equivalent combination of training and experience
Graduate degree preferred

Benefits

Comp & perks

Health insurance
401(k) retirement plans
Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisdata analysisstrategic analysiscompetitive analysisproblem diagnosisdata verificationpresentation developmentwhite paper writingcase study preparationactionable recommendations

Soft Skills

coachingcommunicationbusiness acumenstorytellingorganizational skillsleadershipindependent consultinginsight derivationcollaborationadaptability