Cloud Support Engineer – AWS/Azure

Vanguard

Cloud Support Engineer designing and supporting AWS and Azure data transmission solutions. Collaborate with teams to deliver reliable integration and automation in cloud environments.

Posted 5/19/2026full-timeWayne • North Carolina, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudPythonServiceNow

About the role

Key responsibilities & impact

Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices
Provide intermediate-level Data Transmission Services (DTS), including the setup, support, monitoring, and troubleshooting of external data transmissions for business clients
Configure new transmissions and modify existing ones using multiple protocols and file-handling mechanisms
Diagnose, debug, and resolve transmission issues and incidents, ensuring timely restoration of service in line with established service level objectives
Escalate and review complex technical issues with Senior Engineers and Leadership as required
Develop and maintain automation, tooling, and services that enable secure and reliable data exchange with external partners
Implement solutions using infrastructure-as-code (IaC) and CI/CD pipelines to ensure repeatable, scalable, and well-governed deployments
Modernize legacy MFT and batch-based integrations toward API-driven, event-based, and serverless patterns where appropriate
Collaborate with internal application teams, security, networking, business, and external partners to design optimal integration architectures
Support production data transmission environments, including participation in an on‑call support rotation to maintain the availability and stability of critical transmission services and supporting platforms
Adhere to established DTS policies, standards, and operating procedures, and contribute to the creation, review, and enhancement of documentation and runbooks where gaps are identified
Contribute to architectural discussions, technical documentation, and coding standards
Ensure solutions meet Vanguard security, risk, and compliance requirements, including encryption, authentication, logging, and monitoring
Actively participate in modernization initiatives and proof-of-concepts aligned to Vanguard’s Technology strategy
Participate in special projects, and other initiatives and duties as assigned

Requirements

What you’ll need

Experience modernizing legacy MFT or batch-based integrations to cloud-native architectures
Familiarity with Axway B2Bi, Sterling Connect: Direct, AWS Transfer Family, or similar platforms, in hybrid or cloud (AWS/Azure) platforms
Scripting knowledge (Python, Shell, or similar)
Foundational understanding of ITIL Framework and familiarity with ServiceNow or similar platforms
Experience building or consuming REST APIs and event-driven integrations
Familiarity with DevOps practices, CI/CD pipelines, and automated testing
Experience working in regulated or security-sensitive environments (financial services a plus)
Exposure to observability tools (logging, tracing, metrics) in cloud environments
Minimum of three years related work experience
Undergraduate degree in a related field or the equivalent combination of training and experience

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWS servicesData Transmission Services (DTS)infrastructure-as-code (IaC)CI/CD pipelinesAPI-driven integrationsevent-driven integrationsscripting (Python, Shell)modernization of legacy MFTtroubleshootingautomated testing

Soft Skills

collaborationproblem-solvingcommunicationtechnical documentationleadershipparticipation in on-call supportcontribution to architectural discussionsreview and enhancement of documentationescalation of technical issuesadaptability