Senior Manager – Product Management, Personalization, Web Platforms

Vanguard

Lead a Product Management team fostering digital client experience innovations at Vanguard. Collaborate across divisions and oversee agile teams to deliver quality software solutions.

Posted 5/5/2026full-timeMalvern • Arizona, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead critical areas of the web channel by owning the strategic vision and roadmap, with a deep understanding of the underlying product(s) and associated business areas.
Manage a team of Product Owners who lead passionate agile teams that enhance features within the web experience and direct production support activities.
Work with your Product Owners to prioritize the team's work to meet key business goals and deliverable dates.
Embrace the test and learn mentality to drive iterative improvements to the client experience.
Accountable for key metrics of digital channel experience (e.g., CSAT, distribution, digital containment, client outcomes) and channel performance (e.g., availability, response time).
Ensure quality software and experiences are delivered.
Ensure navigation and findability are effective by living and breathing the end-to-end site map and client flows.
Ensure web experience and infrastructure is continuously modernized and that the latest tools and capabilities are available.
Work collaboratively with CX Journeys to further enable the web channel for key client journeys.
Continuously audit the site looking for opportunities for improvements on UI, usability, content, benchmark scenarios, and diligently enhancing and simplifying all parts of the experience.
Challenge the business to drive for innovative solutions; “think out of the box,” and ensure best-in-class solution designs.
Embrace and drive experimentation to measure and implement integrated and proven solutions.
Create, maintain, and employ various qualitative and quantitative analysis techniques to improve the user experience continually.
Build and maintain strong business support from team members to promote a consistent approach to decisions/impacts and client propositions.
Work with the team to continually optimize the efficiency of our agile implementation and delivery.

Requirements

What you’ll need

Undergraduate degree or equivalent combination of training and experience
Graduate degree preferred
10 or more years’ work experience, including 5+ years of leading large cross-functional/cross-regional teams on major organizational projects
Demonstrated ability to lead a team of Product Owners
Demonstrated ability to achieve results while working in a cross-functional environment
Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
Demonstrated experience implementing and executing agile principles with strong digital and technical skills.
Demonstrated experience and deep understanding of user experience best practices.
Experience with AI/ML is a strong plus.

Benefits

Comp & perks

Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

agile principlesuser experience best practicesAIMLqualitative analysis techniquesquantitative analysis techniquesdigital channel metricssite map navigationclient flowscross-functional project management

Soft Skills

leadershipteam managementfacilitationsituational awarenessconflict resolutioncontinual improvementempowermenttransparencycollaborationinnovation

Certifications

undergraduate degreegraduate degree