Omni-Channel Program Manager

Vanguard

OmniChannel Program Manager leading analytics demand and prioritization across Participant Financial Services. Focus on improving transparency and analytics engagement in campaign planning and experimentation.

Posted 5/5/2026full-timeMalvern • North Carolina, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own intake, triage, and prioritization of analytics requests across PFS.
Serve as the primary point of accountability for analytics asks spanning Marketing, Sales & Education, Client Communications, Client Experience and Enterprise partners.
Improve transparency into analytics prioritization, capacity constraints, and delivery timelines for business partners.
Act as a trusted partner to PFS teams, enabling early analytics engagement in campaign planning and experimentation.
Proactively communicate major analytics initiatives, data engineering dependencies, or headwinds that may impact delivery timelines.
Identify opportunities to improve continuity, efficiency, and effectiveness of analytics enablement as business needs to evolve.

Requirements

What you’ll need

Demonstrated experience in product management and analytics enablement within a complex enterprise environment.
Strong understanding of analytics delivery lifecycles and data driven ‑ decision making.
Proven ability to manage competing priorities across multiple stakeholder groups.
Experience working closely with analytics, data engineering, and business teams.
Strong communication and influencing skills, with the ability to translate data and analytics concepts into business outcomes.
Experience in financial services or other regulated industries.
Familiarity with omni ‑ channel marketing, campaign analytics, or experimentation frameworks.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytics enablementproduct managementanalytics delivery lifecyclesdata driven decision makingcampaign analyticsexperimentation frameworks

Soft Skills

communication skillsinfluencing skillsability to manage competing prioritiestrusted partnershiptranslating data concepts into business outcomes