Vanguard

Senior User Experience Manager – Sales Technology

Vanguard

full-time

Posted on:

Location Type: Hybrid

Location: Malvern • North Carolina • Pennsylvania • United States

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Job Level

Senior

About the role

  • Lead the UX strategy and design for innovative sales technology products supporting Vanguard’s Financial Advisor Services (FAS) Sales teams and intermediary clients
  • Guide a team of UX Designers and UX Strategists to deliver best-in-class digital experiences that empower sales professionals and drive business growth
  • Shape and evolve the design discovery process in a dynamic, high-impact environment, leveraging frequent user research and feedback from sales stakeholders
  • Manage discovery, conceptualization (sketches/wireframes), visual design, information architecture, and interaction with a precise eye for detail on execution
  • Drive progress of AI-driven discovery models and agentic tools
  • Organize, prioritize, and track work; develop and iterate leadership methods to ensure efficiency
  • Facilitate design thinking exercises with users, clients, product partners, and business stakeholders to gather observations and insights
  • Work with the product management team to create a product roadmap that includes a prioritization schema and a proposed schedule for introducing new features and capabilities
  • Provide guidance to product teams and collaborate with user experience designers to determine appropriate research strategies and approaches for critical product questions
  • Develop relationships with business leads across a product family and educate executives on user experience capabilities as a strategic asset

Requirements

  • Expert in all areas of user experience design (information architecture, interaction design, visual design, prototyping, content, UX measurement)
  • A high degree of creativity, empathy, passion, and problem-solving ability
  • Proven leadership experience managing and developing UX teams, ideally within sales technology or B2B environments
  • In-depth knowledge of market research, competitive landscape, and test methods (A/B, multivariate testing)
  • Proven experience solving complex communication problems and designing world-class experiences for large-scale programs
  • Expert communication skills (storytelling, visualization) and the ability to get buy-in on those ideas within a large organization
  • Proven ability to lead a team to success
  • Ability to turn failures into successes
  • Proven experience in using data (both quantitative and qualitative) analysis techniques to inform design
  • Experience leveraging generative AI tools to gain efficiencies within the product design lifecycle
  • Experience using design thinking approaches in product design and research
  • Experience in financial services or financial applications a plus
  • Strong understanding of sales processes, CRM systems, and the unique needs of sales professionals a plus
  • Comfortable working through ambiguity in a fast-paced agile environment
Benefits
  • Hybrid work schedule: Tuesdays, Wednesdays, Thursdays on a Vanguard campus and Mondays and Fridays remote
  • Opportunities for cross-team collaboration and engagement with Vanguard’s global design community
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user experience designinformation architectureinteraction designvisual designprototypingUX measurementA/B testingmultivariate testingdata analysis techniquesdesign thinking
Soft Skills
creativityempathyproblem-solvingleadershipcommunicationstorytellingvisualizationrelationship buildingadaptabilityefficiency