IT Delivery Manager
Vanguard
full-time
Posted on:
Location Type: Hybrid
Location: Malvern • North Carolina, Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Hires, evaluates, and supervises crew
- Responsible for delivering software releases relating to the product for the business units
- Works closely with management to develop and implement staffing and operational plans
- Participates in the development of short and long term department goals
- Monitors and reports on service delivery metrics and overall performance
- Develops and implements changes to department policies and procedures
- Identifies opportunities for continuous improvement
- Leads quality initiatives to improve delivery of service levels
- Presents status and metrics at meetings with management
- Maintains relationships with technical teams, IT, and business partners
- Participates in the development of the department budget
Requirements
- Minimum of eight years related work experience
- At least five years of project management experience
- Undergraduate degree or equivalent combination of training and experience
- Graduate degree preferred
Benefits
- Hybrid working model designed for flexibility
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementservice delivery metricsdepartment policiescontinuous improvementquality initiativesbudget development
Soft skills
leadershipevaluationsupervisioncommunicationrelationship management