Product Designer

• Partner with a cross-functional team, across the enterprise, and with intermediary clients to define, design, and execute world-class end-to-end advisor and intermediary experiences for Vanguard Investor Choice.
• Simultaneously be collaborative and embody an ownership mindset to design and execute on the full scope of the design thinking process.
• Form internal and external stakeholder relationships to ensure alignment of business and client needs.
• Balance business and client needs to uncover innovative solutions.
• Employ narrative storytelling techniques in developing materials for presentation to stakeholders and leadership.
• Lead stakeholders and clients in documenting the intersection of people, processes, and products through the creation of service journeys, user task flows and service blueprints for both current and future state.
• Design and maintain user-centered, empathy-driven design artifacts (personas, archetypes, mindsets) based on user research, that are detailed and specific enough to guide design decisions.
• Utilize human-centered design methods to plan, facilitate, and synthesize outcomes from design thinking workshops.
• Define and solution for complex problems by applying qualitative and quantitative research, conceptualization, interaction design, and visual design principles to execution.
• Partner with UX researchers to conduct and synthesize research and data insights to improve the end-to-end user experience.
• Analyze data and client feedback to make critical design decisions.
• Leverage internally-approved generative AI tools to gain efficiency for routine and repetitive UX tasks, enabling the candidate to focus on higher-value strategic and creative efforts.
• Develop and leverage a professional network to foster collaboration across the enterprise, to support business initiatives, and to improve the ability of the department in resolving issues.

User Experience Strategist

Director of Product Design

End User Experience Engineer – EUC

Senior Experience Designer

Director, UI/UX and Workflow