Service Contract Manager
Vanderlande
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage multiple customer service contracts within the North America Airport Services business
- Implement, manage, analyze and optimize service contracts for Airport customers
- Prepare and conduct tactical/quarterly meetings with Services site Manager
- Act as the representative towards the client on tactical issues
- Collaborate with Site Managers to drive a High Performance Company culture
- Support site managers with training, process standards, and company regulations
- Ensure adherence to company policy, customer policy, and government regulations
- Improve service processes, including service quality
- Initiate procurement of external suppliers needed for contract execution
- Support sales in acquiring new customers and implementation of new service contracts
- Prepare contract renewals, addenda, and indexations
Requirements
- Bachelor or Master’s degree
- 3+ years of relevant working experience (preferably in airports and/or logistics)
- Proven track record in continuous improvement and problem solving with a hands-on mentality
- Experience coordinating training with a team; on-boarding; appraisals; recognition; recruiting
- Must be able to attain and sustain an Airport I.D. Badge and U.S. Customs Seal
Benefits
- Annual performance bonus program
- Reasonable accommodations for individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract managementservice optimizationprocess improvementprocurementcustomer servicetraining coordinationproblem solvingcontinuous improvement
Soft skills
collaborationcommunicationleadershiptactical planningcustomer relations
Certifications
Airport I.D. BadgeU.S. Customs Seal