Technical Support Specialist

Vanderbilt University Medical Center

Technical Support Specialist providing remote and in-person IT support for Vanderbilt University community resolving technical issues and enhancing service delivery.

Posted 6/12/2026full-timeNashville • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Provide comprehensive remote and in-person technical support to students, faculty, and staff, addressing issues related to hardware, software, and university systems.
Utilize advanced troubleshooting techniques to diagnose and resolve a broad range of technical problems effectively.
Actively participate in team projects aimed at improving support processes and enhancing service delivery within the university's IT framework.
Collaborate with other IT teams to resolve a wide range of customer issues.
Assist in the development of training materials and documentation to facilitate knowledge transfer.
Maintain detailed and accurate documentation of support interactions, troubleshooting steps, and resolutions to ensure high-quality service continuity.
Review and update existing support documentation and knowledge base entries to reflect current practices and solutions on a regular basis.
Monitor and analyze recurring technical issues to identify opportunities for system improvements and preventative measures.
Collaborate with senior staff in the implementation of system updates and upgrades, ensuring minimal disruption to users.

Requirements

What you’ll need

High school diploma or GED is necessary
Associate’s degree or higher is preferred
CompTIA A+ or similar entry-level industry certifications preferred
2-4 years of relevant experience is necessary
Proficient understanding of computer hardware, software applications, and operating systems (Windows, macOS, and Linux) is necessary.
Experience with remote support tools and ticketing systems is necessary.
Strong analytical and problem-solving skills, with a keen attention to detail are necessary.
Excellent communication skills, both verbal and written, with the ability to effectively convey technical concepts to diverse audiences are necessary.
A proactive attitude towards continuous learning and professional development within the IT field is necessary.
Demonstrated commitment to VUIT’s Guiding Principles is necessary

Benefits

Comp & perks

Hybrid work schedule, combining on-campus and remote work
Onsite attendance required at least 2 days per week
Opportunities for training and professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingcomputer hardwaresoftware applicationsoperating systemsWindowsmacOSLinuxremote support toolsticketing systemsdocumentation

Soft Skills

analytical skillsproblem-solving skillsattention to detailcommunication skillsverbal communicationwritten communicationproactive attitudecontinuous learningprofessional developmentteam collaboration

Certifications

CompTIA A+