CRM Analyst

Vanderbilt University Medical Center

CRM Analyst responsible for optimizing Slate CRM to support admissions at Vanderbilt University. Focusing on designing and building reports, campaigns, and event structures in CRM.

Posted 6/2/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Lead the buildout, optimization, and automation of Technolutions Slate Deliver campaigns, including email templates, audiences, populations, rules, and scheduled communications.
Design and implement Technolutions Slate Events and Scheduler, including templates, forms, check-in processes, and communications.
Provide training, documentation, and ongoing user support that promotes user confidence and independence.
Conduct testing and monitoring to ensure functionality and data accuracy.
Collaborate with the Director of Enrollment Operations and Systems to develop Objectives and Key Results (OKRs) related to enrollment operational efficiency across all programs, analyzing data to measure effectiveness and inform continuous improvement strategies.
Identify inefficiencies, recommend process improvements, and implement workflow enhancements.
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree required
1-3 years of professional experience in enrollment management, admissions, or a related higher education field.
1+ years of direct Technolutions Slate CRM administration and user support, with emphasis on Deliver, Events, and Scheduler. Working Knowledge and hands-on experience with Slate Deliver, Events, Scheduler, populations, and rules. Proficiency in building and maintaining configurable joins queries.
Proven experience in training, documentation, or CRM technical support. Comfortable presenting to and training end-users in a group or one-on-one basis.
Strong organization skills with the ability to manage multiple concurrent projects.
Commitment to accuracy, confidentiality, and maintaining the highest data standards.
Knowledge of FERPA and a demonstrated commitment to data security and privacy regulations standards.

Benefits

Comp & perks

Professional development opportunities
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technolutions SlateSlate DeliverSlate EventsSlate Schedulerconfigurable joins queriesdata accuracyprocess improvementsworkflow enhancements

Soft Skills

trainingdocumentationuser supportorganizationproject managementpresentation skillscommunication

Certifications

Bachelor’s degree