Vanderbilt University Medical Center

Senior Director, Organizational Excellence

Vanderbilt University Medical Center

full-time

Posted on:

Location Type: Hybrid

Location: Nashville • Tennessee • United States

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Job Level

Senior

About the role

  • Serve as the Division of Communications and Marketing’s (MarComm) lead for operational efficiency and innovation
  • Provide the structure, governance, and momentum to turn promising concepts into scalable solutions
  • Drive continuous improvement and operational maturity across the division, optimizing end-to-end processes
  • Refine workflows and build internal capabilities
  • Ensure the strategic use of systems and data
  • Oversee a team which includes project management, vendor management, and data and analytics functions
  • Ensure MarComm’s people, processes, and platforms work together seamlessly to deliver high-impact marketing and communications outcomes
  • Champion governance models and workflow frameworks that enable operational efficiency
  • Monitor emerging trends in marketing operations, creative production, digital communications, and brand management
  • Build and lead a data and insights function that supports operational decision-making and strategic planning
  • Design and manage early-stage experiments and proofs of concept with clear criteria for success and timelines

Requirements

  • Bachelor’s degree or commensurate experience is required
  • Minimum of 12 years of directly relevant experience is required; 15 years preferred
  • Broad management knowledge and experience leading a team is required
  • Demonstrated ability to apply systems thinking to align university strategy with unit-level execution
  • Adept at anticipating long-term and complex implications to inform strategic foresight
  • Leverages business acumen to drive value through innovation and adaptability in changing circumstances
  • Proven record of initiating timely actions that move priorities forward
  • Leads with operational discipline by instilling structured, repeatable workflows that ensure high standards of quality and accuracy
  • Maintains a strong focus on reliability and attention to detail in all aspects of delivery
  • Recognized for building inclusive, trust-based relationships across complex university ecosystems
  • Excels at developing partnerships and navigating institutional structures and cultures to achieve shared goals
  • Committed to coaching and empowering individuals through timely, constructive feedback and support
  • Experienced in making sound, agile decisions under pressure, grounded in ethical stewardship
  • Applies data-informed thinking to guide strategies and operations, while confidently navigating ambiguity and complexity
  • Strong ability to influence, advocate, and align stakeholders around collective goals
  • Brings clarity and resilience to change leadership and consistently demonstrates executive presence through calm, authentic leadership in high-stakes situations.
Benefits
  • Competitive salary
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational efficiencycontinuous improvementdata and analyticsproject managementvendor managementworkflow frameworkssystems thinkingstrategic planningdata-informed thinkingchange leadership
Soft Skills
leadershipteam managementstrategic foresightbusiness acumenattention to detailrelationship buildingcoachinginfluenceresilienceexecutive presence
Certifications
Bachelor’s degree