Vanderbilt University Medical Center

Director, VQ Operations

Vanderbilt University Medical Center

full-time

Posted on:

Location Type: Hybrid

Location: Nashville • Tennessee • United States

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Job Level

Lead

About the role

  • Manages the technology solutions for DAR which may include training, technical support, and oversight of the tools.
  • Meet and collaborate with DAR staff to interpret business needs and assist in providing technical solutions to attain the users’ end goals.
  • Learns capabilities of technology tools and helps department take advantage of full offerings of technology.
  • Stay informed on new technology to assist in maximizing efficiencies and achieving departmental goals.
  • Look beyond symptoms to uncover underlying causes of problems and identify ways to resolve them.
  • Demonstrate a sense of ownership, focusing on and driving critical issues to closure.
  • Demonstrate strong understanding of the Salesforce data to identify and elevate opportunities.
  • Handle sensitive donor, parent, friend, and student information in the strictest confidence, according to departmental and institutional policies.
  • Work cooperatively with Development and Alumni Relations colleagues.
  • Maintain strong and effective relationships with Vanderbilt faculty and staff external to DAR.
  • Perform other duties and responsibilities as assigned.

Requirements

  • Bachelor’s degree is necessary
  • 5 to 7 years of relevant experience is necessary
  • Background in supporting technology tools such as Salesforce, Salesforce managed packages, Apsana, AI, GiveCampus, Mythos or similar tools
  • Superior verbal and written communication skills are necessary
  • Ability to exercise good judgment in the handling of confidential information
  • Ability to use current computer technology, such as Windows, Excel, Word, Teams, Salesforce, and Salesforce related applications
  • Candidate must also have the capacity to perform in an intellectually rigorous and complex academic environment
  • The ability to apply sound judgment in all situations is required, as are excellent organizational skills with a meticulous attention to detail
  • Ability to work independently, take initiative, manage multiple projects simultaneously, meet deadlines, and adapt to changing priorities are essential
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSalesforce managed packagesApsanaAIGiveCampusMythosWindowsExcelWordTeams
Soft Skills
verbal communicationwritten communicationjudgmentorganizational skillsattention to detailindependenceinitiativeproject managementadaptabilitycollaboration
Certifications
Bachelor's degree