Customer Care Manager – all genders

ValueNet Group

Customer Care Manager building client relationships for ValueNet, Germany’s leading employee-benefits provider. Coordinating customer needs, benefits communication, portfolio development, and bonus-model implementation from Spain.

Posted 8/14/2026full-timeRemote • 🇪🇸 SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, ensuring customer satisfaction through effective communication and coordination. Proficient in identifying customer needs and implementing innovative solutions to enhance service offerings.

Highest-signal resume keywords

Key Account ManagementProject ManagementCustomer Success ManagementBusiness Administration DegreeBilingual in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementBenefits Offering ExpansionBonus Model ImplementationClient Needs IdentificationService Orientation

Soft Skills

EmpathyAssertivenessExcellent CommunicationIndependent Working StylePlanning and Coordination

About the role

Key responsibilities & impact

Coordinate exchanges between internal departments and clients
Ensure a harmonious and consistent customer experience
Build and maintain long-term client relationships through regular personal contact
Identify individual customer needs
Ensure long-term satisfaction of client companies and their employees
Proactively inform clients about new benefits, developments, and optimization opportunities
Continuously expand the benefits offering
Successfully implement innovative bonus models
Act as the central interface between internal teams and clients

Requirements

What you’ll need

Degree in business administration or a comparable qualification
At least two years of professional experience
Ideally: experience in key account management, project management, or customer success management
Strong service and customer orientation
Empathy and assertiveness
Excellent communication skills
Independent and solution-oriented working style
Strong planning and coordination skills
Business-fluent German and English, both written and spoken

Benefits

Comp & perks

Flexible working hours
Modern office on Fuerteventura or remote work from the Canary Islands
Up to 4 weeks of EU workation per year
Flight and accommodation when choosing the Munich location
30 vacation days
Permanent employment contract
Private supplementary health insurance
Above-average salary compared to national standards
Assistance with obtaining an NIE number and administrative procedures
Welcoming on-site team
Exciting, varied responsibilities
Room for creative ideas and autonomous work
Excellent career development opportunities